Google is working on artificial intelligence (AI) technology that is able to make phone calls on behalf of users to confirm reservations and appointments.
You’ will soon be able to order your smartphone to make calls so you don’t have to do the unthinkable and speak to another human being.
The technology giant demonstrated the AI phoning a hair salon and a restaurant and interacting with real people to make bookings during its annual I/O developer conference in California.
In two demonstrations, a realistic-sounding automated voice used pauses and ‘ums’ and ‘mmm-hmms’ to sound more human during interactions with people.
Called Google Duplex, it works as an extension of the firm’s Google Assistant – the virtual helper that responds to voice commands – by making the calls in the background when users ask to make a reservation or appointment.
Once the booking is made users are sent a notification confirming the time and date.
Unveiling the technology at the company’s annual I/O developer conference, Google chief executive Sundar Pichai said the firm was working hard to get the technology right, adding the company help to improve it further before releasing it.
Artificial intelligence was a key theme at the event, where Google also laid out plans to use AI to help users spend less time on their phone and other devices.
Mr Pichai unveiled features that use machine learning to understand user habits and help them switch off from their phone when necessary.